PRIVACY POLICY

Gym Power respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, complete a form, request a quotation, place an order, contact us, or interact with Gym Power.

1. Who We Are

Gym Power operates in association with Express Fitness Urban.

• • Registered company name: Gym Power
  • Registration number: [Insert registration number]
  • Physical address: Unit G03, Kramerville Corner, 10 Kramer Rd, Kramerville, Johannesburg, 2090
  • Email address: [Insert email address]
  • Telephone / WhatsApp: [Insert contact number]
  • Information Officer: [Insert Information Officer details, if applicable]

2. Personal Information We May Collect

We may collect personal information such as:

• • Name and surname
  • Company name
  • Job title
  • Email address
  • Telephone number
  • WhatsApp number
  • Billing details
  • Delivery address
  • Order information
  • Enquiry details
  • Payment confirmation details
  • Website usage information
  • Communication history
  • Any information you submit through our website forms or communication channels

3. How We Collect Personal Information

We may collect information when you:

• • Visit the Gym Power website
  • Complete a contact form
  • Request a quotation
  • Place an order
  • Communicate with us by email, phone, WhatsApp or other channels
  • Subscribe to updates
  • Download resources
  • Interact with our advertising or digital marketing
  • Make payment or send proof of payment
  • Request warranty, delivery, installation or after-sales support

4. How We Use Personal Information

We use personal information to:

• • Respond to enquiries
  • Prepare quotations
  • Process orders
  • Arrange payment
  • Arrange delivery or installation
  • Provide customer support
  • Manage warranties
  • Communicate order updates
  • Improve our website and services
  • Send relevant marketing communication where permitted
  • Keep business records
  • Comply with legal, tax, accounting and regulatory obligations
  • Protect our rights, property and business interests

5. Sharing Personal Information

We may share personal information with trusted third parties where necessary, including:

• • Express Fitness Urban
  • Product suppliers and manufacturers
  • Delivery and logistics providers
  • Installation teams
  • Payment providers
  • Website hosting providers
  • IT service providers
  • Accounting, legal or compliance service providers
  • Marketing service providers
  • Regulators, authorities or law enforcement bodies where required by law

We only share information where necessary for legitimate business, legal or operational purposes.

6. Marketing Communication

We may send marketing communication where permitted by law or where you have given consent.

You may unsubscribe or opt out of marketing communication at any time by following the unsubscribe instructions or contacting us directly.

We may still send important transactional, order, delivery, warranty or service-related communication even if you opt out of marketing messages.

7. Cookies and Website Tracking

The Gym Power website may use cookies and similar technologies to improve website performance, understand visitor behaviour, remember preferences, support functionality, and assist with marketing or analytics.

You can manage or disable cookies through your browser settings. Some website features may not work properly if cookies are disabled.

8. Security

We take reasonable steps to protect personal information against loss, unauthorised access, misuse, disclosure, alteration or destruction.

However, no internet transmission, website, email or digital storage method is completely secure, so we cannot guarantee absolute security.

9. Retention of Personal Information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, or as required by law, accounting requirements, tax obligations, warranty records, contractual obligations, dispute resolution, or legitimate business purposes.

10. Your Rights

Depending on applicable law, you may have the right to:

• • Ask what personal information we hold about you
  • Request correction of your personal information
  • Request deletion of personal information where lawful and practical
  • Object to certain processing
  • Withdraw consent where processing is based on consent
  • Lodge a complaint with the Information Regulator

11. Contact Us About Privacy

To ask questions about this Privacy Policy or to exercise your privacy rights, please contact Gym Power using the contact details provided on the website.

12. Changes to This Privacy Policy

Gym Power may update this Privacy Policy from time to time.

The latest version will be published on the Gym Power website.